MaxOffline caused by cut cable
IF YOU are a StarHub MaxOnline broadband Internet user who has had difficulty surfing the World Wide Web since Thursday morning, the answer lies deep beneath the sea.
StarHub’s corporate communications manager Eric Loh said: “Our round-the-clock Network Management Centre had detected some international network problems that morning.
“Investigations found that a third party submarine cable between Singapore and the Philippines had been accidentally cut, resulting in some of our MaxOnline Ã¢â‚¬â€ and other regional operators’ Ã¢â‚¬â€ customers facing slow access to international websites.”
However, Internet access to locally-hosted sites have not been affected.
All other StarHub services including mobile, IDD, digital cable and fixed network services are also functioning normally.
While StarHub was unable to provide a timeframe for the complete restoration of MaxOnline access, Mr Loh said StarHub engineers are “working round-the-clock to rectify the matter as soon as possible”.
“It takes time to re-route Internet traffic as it involves multiple parties,” said Mr Loh.
Some of the Internet traffic had already been re-routed to other cables yesterday, rectifying the slow access to international websites.
StarHub could not ascertain the number of customers affected by the cable cut but assures customers that this is a “rare occurrence” that they are striving to resolve. Ã¢â‚¬â€ Tor Ching Li